Frequently Asked Questions

Do you offer Free Shipping?

We offer free shipping for most items in our inventory. Certain Items however are unable qualify for free
shipping, such as fertilizers, Soil amendments, and any other product that have excessive
weight/Dimensions. We will try our best to provide reasonable shipping costs for overweight items.

Do you Ship items to Canada/Outside US?

Yes! WE ship products to Canada and abroad frequently. Please note for international shipments of
pesticides and fertilizers the products must be registered for sale in the recipient country to clear
customs. For An accurate Shipping quote and pricing please feel free to contact us for more information.

I found a Lower price, Will you beat it?

Absolutely. Please contact us with the product description and where you found it for less. We will
lower our retail price to match. Sales and other special pricing are matched on a case-by-case
basis. Please note price matching is based on the price at checkout after shipping costs.

Do you offer Commercial Accounts?

Yes! Please refer to our Contact page to get more information regarding commercial accounts and
pricing. We offer both Net30/60-day repayment schedules and base our discounts on order volume.

How long will it take for my order to ship?

Most orders will ship on the same day if placed before 3pm ET. Certain products may take an additional
day for shipping, but we will notify you if that’s the case.

Can you help me Diagnose my Tree/Plants?

Absolutely! WE love to help our customers identify the cause of their plant health problems and come
up with treatment plan to get your Plants back to their optimal health. Please feel free to call or email to
discuss the issues/symptoms you may be experiencing. If possible, always try to include pictures.

Why Choose Tipco?

We understand that there are many different retailers offering Plant healthcare supplies, but we pride
ourselves on being the only one dedicated too strictly to Plant healthcare. Since our creation in 1977
Tipco has always focused on saving trees rather than cutting them down. In addition, we are owned and
operated by ISA certified arborists. We ship most of our products from our Virginia location and because
of our long history in the industry our relationship with manufacturers allows us to have items shipped
directly from their locations, Saving both time and shipping costs.